Effective Date: 23rd December 2024
Welcome to Arnish Hospital. By accessing or using our services, facilities, website, or engaging with our staff, you agree to comply with the following Terms and Conditions. These terms are governed by Indian medical guidelines and applicable laws. Please read them carefully.
1. Acceptance of Terms
Your use of Arnish Hospital’s services signifies your agreement to these Terms and Conditions. If you do not agree, you must discontinue the use of our services immediately.
2. Medical Services
a) Scope of Services
Arnish Hospital provides medical consultation, diagnostics, treatments, surgeries, and related healthcare services. All treatments are delivered based on established medical guidelines and practices.
b) No Guarantee of Outcomes
While we strive for the highest standards of care, the hospital does not guarantee specific medical outcomes. Treatment results may vary based on individual patient conditions and other variables.
c) Emergency Services
For emergencies, patients are advised to contact the hospital immediately or visit our Emergency Department. However, we cannot be held responsible for delays due to external circumstances beyond our control.
3. Patient Responsibilities
a) Accurate Information
Patients must provide complete, accurate, and updated medical history, personal information, and any prior medical reports essential for diagnosis and treatment.
b) Adherence to Medical Advice
Patients are expected to follow the advice, treatment plans, and medications prescribed by the attending doctors. Failure to adhere to these guidelines may impact the effectiveness of care.
c) Consent
Patients must provide informed consent before undergoing any medical procedures, diagnostic tests, or surgeries. Minors must have consent from a parent or legal guardian.
4. Appointments and Cancellations
- Appointments can be scheduled online, via phone, or in person.
- Patients must arrive on time; delayed arrivals may result in rescheduling.
- Cancellations or changes should be communicated at least 24 hours in advance, except in emergencies.
5. Billing and Payment
a) Billing Practices
- Patients are required to pay for consultations, treatments, diagnostics, and other services as per the rates disclosed at the time of service.
- Final billing will include consultation fees, diagnostic tests, medications, procedures, and other applicable charges.
b) Payment Methods
We accept cash, credit/debit cards, UPI, bank transfers, and insurance claims (where applicable).
c) Refund Policy
Refunds, if applicable, will be processed as per hospital policy and only after approval from the concerned department.
6. Privacy and Confidentiality
Arnish Hospital is committed to safeguarding your personal and medical information as outlined in our Privacy Policy. Access to your data is restricted to authorized personnel and used strictly for healthcare purposes.
7. Visiting Policy
- Visiting hours are regulated to ensure patient comfort and recovery. Visitors are expected to adhere to the hospital’s rules and maintain decorum.
- Children under 12 years may be restricted from certain areas for health and safety reasons.
8. Use of Facilities
- Hospital facilities, including parking, waiting areas, and cafeteria, are provided for patient and visitor convenience. Any misuse or damage caused will result in liability.
- Smoking, consumption of alcohol, or any illegal activities within the hospital premises are strictly prohibited.
9. Third-Party Services
Certain services, such as diagnostic labs or pharmacies, may be operated by third-party providers. While we ensure quality standards, Arnish Hospital is not liable for any discrepancies arising from third-party services.
10. Complaints and Grievances
If you have a complaint, grievance, or feedback, you may contact our Grievance Redressal Cell:
Contact: 098210 09480
Email: arnishhospital@gmail.com
Address: Arnish Hospital, Plot No. 8, Pocket B-8, Sector 19, Rohini, Delhi, 110089notice.
11. Intellectual Property
All content, including text, graphics, images, and trademarks on our website or marketing material, is the property of Arnish Hospital. Unauthorized use, reproduction, or distribution is prohibited.
12. Limitation of Liability
While Arnish Hospital endeavors to provide the best possible care, we shall not be liable for:
- Delays in treatment due to unforeseen circumstances.
- Medical complications arising from patient non-compliance.
- Issues related to third-party service providers.
13. Amendments to Terms
Arnish Hospital reserves the right to amend these Terms and Conditions at any time. Changes will be updated on our website and communicated as necessary. Continued use of our services signifies your acceptance of the updated terms.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi.
By availing of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
For further assistance, please contact us at arnishhospital@gmail.com or call 098210 09480.