Effective Date: 23rd December 2024.
At Arnish Hospital, your privacy is of utmost importance to us. We are committed to safeguarding the confidentiality and security of your personal information while ensuring compliance with applicable laws, including the Information Technology Act, 2000, and the Data Protection Rules, 2011 in India. This Privacy Policy outlines how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following types of information from patients, visitors, and website users:
a) Personal Information
- Name, age, gender, and contact details (address, phone number, email).
- Identification details such as Aadhaar number, PAN card, or passport (if required).
- Financial information for billing, including credit/debit card details, UPI, or other payment methods.
b) Health Information
- Medical history, symptoms, diagnosis, treatments, and prescriptions.
- Diagnostic test results, reports, and scans.
- Insurance details related to claims and reimbursements.
c) Website/Online Interaction Data
- IP address, device information, cookies, and browsing behavior when visiting our website or mobile app.
2. How We Use Your Information
The information we collect is used to:
- Provide accurate diagnosis, treatment, and follow-up care.
- Schedule appointments, manage hospital admissions, and maintain medical records.
- Process billing, payments, and insurance claims.
- Communicate test results, prescriptions, and follow-up instructions.
- Improve our services through research and analysis, ensuring data anonymity where applicable.
- Respond to queries or complaints and provide customer support.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, your data may be shared under the following circumstances:
- With Healthcare Professionals: For diagnosis, treatment, or consultation purposes.
- With Third-Party Service Providers: For services like diagnostics, pharmacy, insurance, and payment gateways, bound by confidentiality agreements.
- With Legal Authorities: As required by law, regulation, or legal process.
- For Research and Analytics: In anonymized or aggregated forms for healthcare improvement.
4. Data Security
We implement stringent security measures to protect your personal information:
- Data encryption during storage and transmission.
- Secure servers and firewalls to prevent unauthorized access.
- Regular audits and compliance checks to ensure data integrity.
- Restricted access to sensitive data, limited to authorized personnel only.
Despite our best efforts, no system is entirely immune to risks. By using our services, you acknowledge that you understand these risks.
5. Cookies and Website Tracking
Our website uses cookies to enhance user experience and analyze site performance. Cookies help us:
- Understand user preferences and improve website functionality.
- Offer personalized services and targeted communication.
You may choose to disable cookies through your browser settings, though it may limit website functionality.
6. Patient Rights
As per applicable laws, you have the following rights:
- Access and Review: You can access and review your personal and medical information.
- Correction: You can request corrections to inaccurate or incomplete information.
- Data Portability: Obtain a copy of your medical records in electronic format.
- Withdraw Consent: You may withdraw consent for certain uses of your data, subject to legal and operational restrictions.
7. Retention of Information
We retain your personal and medical records as required under applicable laws and for purposes such as legal compliance, treatment history, and continuity of care. Once the retention period expires, your data will be securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing personal information.
9. Grievance Redressal
If you have concerns regarding your privacy or data usage, please contact our Grievance Redressal Officer:
Name: Arnish Hospital Grievance Cell
Email: arnishhospital@gmail.com
Phone: 098210 09480
Website: https://www.arnishhospital.com
Address: Arnish Hospital, Plot No. 8, Pocket B-8, Sector 19, Rohini, Delhi, 110089
We will address your concerns promptly and in accordance with legal requirements.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on our website, and significant changes will be communicated to you directly.
Your trust is our priority. By using Arnish Hospital’s services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy.
For further questions or clarifications, feel free to contact us.